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The Sales Enablement Approach to Software License Compliance

January 02, 2019

Leveraging Data to Support a Portfolio of Engagement Strategies

Both parties in the IT buying process desire a fair deal based on value, but too often wind up feeling exposed due to complexity, uncertainty, and risk surrounding software assets over time. Traditionally ISVs have relied heavily (or even exclusively) on a single-threaded approach to remediating the problems posed by the IT buying process. In that vein, the most commonly accepted industry approach is arguably the audit. However, ISVs should explore a portfolio approach to monetizing their software. A portfolio model would yield greater overall flexibility in navigating the spectrum between the sins of the past (revenue recapture) and the forward business relationship (sales enablement), and would break that “one size fits all” paradigm of audit for everyone...

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To Pop-In or Call Ahead? How to Best Serve a License Compliance Audit

October 18, 2018

The “pop-in,” one of the many terms that have become part of our popular lexicon that we can attribute to Seinfeld, is a way to describe an unannounced visit that is often unwelcomed by its receiver. 

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What’s the Right Engagement Model for Your Business?

February 06, 2018

You have actionable data on where your software is being used illegally and where your customers are not in compliance with their entitlements. You want to recover that lost revenue – fast.

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Why Do Smaller ISVs Fear Auditing Customers?

December 17, 2016

Picture this: You, as an independent software vendor, sell business solutions to Santa’s Claws, a small, but thriving vending machine manufacturer that specializes in those delightful machines with the claws that (don’t ever) grab stuffed animals. Joe Santa, the owner, loves your software, and takes pains to make sure his 80 users are licensed appropriately, and that he is within his entitlements.

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What’s the Right Engagement Model in India?

September 15, 2016

India is the fastest growing economy in the world. Last year, it rocketed past China with a growth rate of 7.5 percent, buoyed by the rising wages, lower-skilled labor shortages and shipping costs associated with doing business in China.

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Time to Settlement: Lifecycle of a Software Audit Engagement

July 14, 2016

It may seem counterintuitive, but the fact is that more customers are actually demanding that their ISVs provide licensing management services as part of their software partnerships. Customers are hip to the benefits of compliance in terms of maximizing the value of their investments – and are coming to view license management as a value-added service from their ISVs.

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How Do You Build a License Compliance Program?

June 17, 2016

Some number of years ago, a colleague of mine was on a Royal Caribbean cruise – Adventure of the Seas – a decent-sized (1,020 feet) ship. As they approached a port of call in St. Thomas, the captain of this substantial vessel felt compelled to call attention to a nearby “boat” also in port – the 454-foot Rising Sun yacht that at the time belonged to Larry Ellison.

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Taken: The Escalation Path for an Inside Sales Approach to Compliance

May 19, 2016

It starts playing in my head as soon as I sense an infringer is ducking my sales team during a piracy engagement… “What I do have are a very particular set of skills, skills I have acquired over a very long career…”

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How to Prepare for an Audit: Lessons for Victims of Noncompliance

April 27, 2016

Software licensing audits are on the rise – such that the likelihood of your business enduring one is almost certain. Businesses have a 68 percent chance of being audited by their vendors in a given year, according to a 2014 Gartner study.

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How to Ensure a Software Piracy Engagement is Smooth Sailing

April 05, 2016

When confronted on their misuse, the reasons pirates give for deploying unlicensed software boil down to two categories – "we didn’t know it was happening," or "we needed it to do our jobs and didn’t see another option." Clad in their excuses, when that initial letter of noncompliance crosses their desks, most targets start the process of buying legitimate licenses on the defensive. 

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Notes from the Compliance Manager Summit

March 18, 2016

It was a a pleasure to attend the Compliance Manager Summit in San Francisco last week. The Software Compliance Group presented "Use Big Data to Boost Compliance Results." and it was good, interactive session.

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Join us at the Compliance Manager Summit in San Francisco

February 25, 2016

On March 8, I will be presenting a session titled, “Use Big Data to Boost Compliance Results” at the Compliance Manager Summit in San Francisco. I'm going to cover how you can leverage both existing internal data and software usage analytics to make more informed decisions about your compliance engagements.

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What’s the Right Engagement Model in Russia?

February 02, 2016

Software Licensing Audits in Russia Take Local Expertise, Careful Planning

The economic boom that is sweeping the BRIC countries certainly doesn’t include Russia right now. Economic sanctions and the low price of oil (upon which the Russian government depends for 50 percent of its budget) have contributed to a weak currency. Wages are declining, and Russians aren’t spending money. And there are unique policy challenges for software publishers. Russian government agencies have to prove they need foreign software before they can buy it, and can only make such purchases if there is no equivalent Russian software.

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Fishing Expeditions vs. Fish Finders: Benefits of Data-Driven Compliance

December 11, 2015

Any fan of National Geographic’s “Wicked Tuna” knows the melodic beep the boat’s fish finding software makes when one boats zeroes in on a potential catch.

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Is Your Customer’s M&A Strategy Your Best Sales Lead?

November 12, 2015

Global mergers and acquisitions are on pace to set an all-time record, surging toward a $4.58 trillion mark for 2015 that shatters even 2007’s staggering numbers, according to a recent Wall Street Journal article.

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Software License Auditing: Five Reasons Your Customers Will Thank You

October 27, 2015

I sat at my desk, hesitating to press send. There are few things that give me pause when trying to sell something I think will accelerate a client’s business, but this was different. This was an audit request.

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Are Your Field Reps Comfortable Being Uncomfortable?

August 25, 2015

Compliance cases are not for the meek. Each case is unique and you never know how the client will react when approached about unpaid software. This is why you need a professional third party to navigate this sensitive subject. There is a large amount of preparation involved:  understanding the clients' rights, privacy law, vendor license agreement, entitlements, and more. The bar is high before you can even begin the conversation.

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The Top 7 Excuses Used by Software Infringers

August 05, 2015

Over the years we have dealt with various software vendors on countless software infringement cases globally. Even though no case is ever identical, we have seen a growing trend of the same excuses being used over and over by the software infringers. As boastful as it sounds, there aren’t a lot of piracy excuses we haven’t already heard. Today, we’re going to review the top reasons we hear why people are using unlicensed software.

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So You’ve Received a Letter from Software Compliance Group

July 22, 2015

If you received a letter from the Software Compliance Group (SCG) you are most likely a senior official in your organization. The reason for our letter is to foster constructive dialogue with your firm about a sensitive matter: unlicensed software usage.

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Sales Strategies that will Guarantee Revenue Recovery Results

April 29, 2015

Earlier this month, I participated in a webinar hosted by our partner Revulytics that focsed on the different approaches to license compliance that software companies can take. I discussed four main approaches that we use at SCG: inside sales, legal, audits, and raids, and explored client case studies that illustrated how those approaches work in practice.

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Sometimes You Have to Raid

April 16, 2015

Carrying out a successful software compliance raid can sometimes require mountains of paperwork and an understanding on how to navigate the legal waters of each region. 

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The Right Escalation Process Will Get the Right Results

April 14, 2015

We often say that you want to approach your customers with a carrot, not a stick. By creating an escalation process, you can minimize any negative impact on the relationship.

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Piracy in BRIC Countries Grows 68%

April 09, 2015

Focusing on easier-to-convert regions like North America and Western Europe can absolutely help you drive new license revenue fast (the United States is a top three offender for unpaid software use), but if you want to drive next-level revenue, you need to have a revenue conversion plan for emerging markets.

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Survey Reveals that Compliance Programs Contribute 4% to Total Revenue

April 07, 2015

Unlicensed software is a multi-billion dollar problem for the software industry. Despite this, companies that take a pro-active approach to identify the users of their unlicensed software have a significant opportunity to recover revenues and add to their top-lines.

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You Need a Balanced Coverage Model

March 31, 2015

Not every infringing organization should be approached the same way. There are different ways to respond to unlicensed use, and understanding each scenario and how to proceed is essential. There are several different pieces that can make up your revenue recovery ecosystem.

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